| Posted: January 12 2010 at 10:49am | IP Logged
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Sorry to disagree, but FIREFIEND's post here on this board, indicates that I may not be the only one who has been wronged by this organization.
Not for profit or not, the facts are simple:
We paid $12,000 for a service dog that had aggressive behaviors and bit my wife. When we returned the dog, only half of our money was refunded.
We went on to purchase a service dog from Joys of Living (Salem, OR) for $3500 that had been screened for temperament prior to the start of training (picked as a puppy not as a rescue dog as was done at ASDA). The new animal is perfectly suited for children who can be "hard" on animals.
It sounds as though, through your post, ASDA has made some positive changes to the way they select and train their animals. Glad to hear that things are getting better. However, other providers in the community are providing animals for much lower cost now, and for families that have children on the spectrum, budgets are very tight. Investing this kind of capital into an animal that is supposed to help your special needs child will ultimately put the provider under more scrutiny. ASDA, at the time of the incident, made a choice to keep our money and write letters to donors that publicly humiliated us during the process. That decision resonates in these posts.
As a business person myself, we are all defined by our actions. ASDA had a chance to reconcile a bad situation and did not. That is bad business. As a consumer it is my moral responsibility to discuss the situation with others so that these situations do not affect the innocent.
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